Explore Our SAP Maintenance & support

Update, enhance, and secure your systems

• New software releases and SAP enhancement packages
• Support packages, technology updates, legal changes
• Advanced support for latest SAP innovations

Get fast relief in critical situations to ensure business continuity

• Message processing
• 24×7 access to support advisory center
• Service level agreement incl. corrective action for priority 1 messages
• Custom code support, e.g. problem resolution for priority 1 messages

Get enabled in a fast and easy-to-consume way

• Self-service via SAP Service Marketplace, SAP Support Portal, SCN, etc.
• Innovative enablement via SAP Enterprise Support Academy, incl. SAP expert engagement
• Access to best practices and guided self-services

Reduce technical risks and receive insights on optimization potential

• Access to core support content in SAP Service Marketplace, incl. SAP Notes assistant
• Continuous system monitoring via the SAP EarlyWatch Alert and basic remote services, e.g. SAP GoingLive / SAP OS-DB Migration Check
• Advances proactive remote services, incl. a large number of optimization services
• Numerous technical quality checks, e.g. for implementation, security optimization, upgrade

Manage SAP and non-SAP solutions

• Core SAP Solution Manager functionality for supporting SAP delivered solutions
• SAP Solution Manager incl. application lifecycle management and IT service management for the entire customer solution, incl. SAP and non-SAP solutions