SAP helps services firms transform into intelligent enterprises through integrated business applications that use intelligent technologies. This enables next-generation business processes to deliver breakthrough business value on our customers’ journeys to becoming intelligent enterprises.
Business Processes and Capabilities
Lead and Opportunity Management
This business process covers the entire process flow from registering customer interest in a product through to lead and opportunity management, resulting in a sales quotation
- Create Task and Follow-Up Lead
- Process Lead
- Create and Process Opportunity
- Complete Opportunity and Create Sales Quotation
Procure to Pay Processing
Perform the complete procure-to-pay process, including requisitioning, purchase-order management, and invoice verification
Service Order Processing
In this scenario, the service professional creates a service order to plan the onsite service execution. Service orders can be created as follow-up documents of diverse other documents, for example, as a follow-up of a service order quotation. And they can be created without predecessor document
SAP Is Uniquely Positioned to Deliver All Elements for the Intelligent Enterprise Approach for Professional Services
SAP S/4HANA not only provides optimized core processes, but it is also tightly integrated to line-of-business solutions that allow these processes to be extended beyond the core – so you can transform customer experience, manage your entire workforce, control all categories of spend, and deliver digital services using new channels and models. All this is underpinned by an agile and digital platform to support differentiating innovations and holistic analytics providing exceptional insight and predictive abilities.
Story Flow - End to End Service Company
This business process covers the entire process flow from service request to service quotation, service order, service confirmation through to billing.
Inventory Management Dashboard