SAP Service Industry

SAP helps services firms transform into intelligent enterprises through integrated business applications that use intelligent technologies. This enables next-generation business processes to deliver breakthrough business value on our customers’ journeys to becoming intelligent enterprises.

Business Processes and Capabilities

Lead and Opportunity Management

This business process covers the entire process flow from registering customer interest in a product through to lead and opportunity management, resulting in a sales quotation

  • Create Task and Follow-Up Lead
  • Process Lead
  • Create and Process Opportunity
  • Complete Opportunity and Create Sales Quotation

Procure to Pay Processing

Perform the complete procure-to-pay process, including requisitioning, purchase-order management, and invoice verification

Service Order Processing

In this scenario, the service professional creates a service order to plan the onsite service execution. Service orders can be created as follow-up documents of diverse other documents, for example, as a follow-up of a service order quotation. And they can be created without predecessor document

SAP Is Uniquely Positioned to Deliver All Elements for the Intelligent Enterprise Approach for Professional Services

SAP S/4HANA not only provides optimized core processes, but it is also tightly  integrated to line-of-business solutions that allow these processes to be extended  beyond the core – so you can transform customer experience, manage your entire  workforce, control all categories of spend, and deliver digital services using new channels and models. All this is underpinned by an agile and digital platform to  support differentiating innovations and holistic analytics providing exceptional insight  and predictive abilities.


Story Flow - End to End Service Company

This business process covers the entire process flow from service request to service quotation, service order, service confirmation through to billing.


Account Receivable


Inventory Management Dashboard


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