SAP Customer Relationship Management (CRM)
SAP C/4HANA is a customer experience (CX) suite designed to change customer relationship management (CRM) using intelligent cloud solution that reliable, flexible, and secure across sales, marketing, commerce, and service to optimize the entire customer journey.
Overview :
SAP CX is an intelligent customer relationship management
SAP C/4HANA is a customer experience (CX) suite designed to change customer relationship management (CRM) using intelligent cloud solution that reliable, flexible, and secure across sales, marketing, commerce, and service to optimize the entire customer journey. SAP® C/4HANA uniquely smooth over rough interfaces among traditional business functions by constructing a whole new integrated framework in which you can optimize customer experience in the digital economy. The SAP C/4HANA solution portfolio is composed of the SAP Customer Data Cloud, SAP Marketing Cloud, SAP Commerce Cloud, SAP Sales Cloud, and SAP Service Cloud. The portfolios work together to offer a consistent user experience across all functions.
The Benefit
Why Choose SAP CX?
Transform your front office to become a data-driven, customer centric business
Create and deliver great omnichannel customer experiences
Lower IT costs and improve business processes by harmonizing your solution landscape
Focus resources to spend more time interacting with the customer
Be agile to changing market requirements with a flexible, scalable solution
SAP Customer Relationship Management
Features & Functions
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SAP Commerce Cloud
SAP Commerce Cloud solutions support both B2C and B2B commerce. They help you:
- Connect customer need to your products and services
- Benefit from using a single commerce solution
- Leverage industry-specific capabilities
- Exceed expectations with built-in flexibility
- Support all go-to-market models
- Realize a fast ROI with prebuilt integrations
- SAP WorkZone for HR
SAP Customer Data Cloud Portfolio
The SAP Customer Data Cloud portfolio comprises solutions that help you build customer loyalty and trust. Its many features help you:
- Create seamless customer experiences and onboarding
- Eliminate data silos for better contextual marketing
- Provide the data privacy and trust customers demands
- Offer customers transparency and control while addressing GDPR compliance
- SAP SuccessFactors Succession & Development
SAP Marketing Cloud
SAP Marketing Cloud solutions help you market with intelligence to each customer and enable you to:
- Personalize customer experiences across your business
- Optimize marketing to drive revenue
- Build customer trust to develop ongoing relationships
- Drive demand and growth for B2B markets
SAP Sales Cloud
The SAP Sales Cloud portfolio comprises solutions that empower you to be helpful to customers throughout their purchasing journey. Key functionality helps you:
- Save time and guesswork to accelerate sales
- Model and manage sales territories and incentives
- Guide sales reps through quotes and contracts
- Embrace the future of selling
SAP Service Cloud
SAP Service Cloud solutions help you keep customers happy in later stages of their journey. Its wide array of features helps you:
- Create a unified service experience
- Deliver the next generation of self-service
- Develop an elite team of skilled experts
- Capture and understand customer feedback
What we do?
It’s Our Customer Voice
Sylvanus Gani Mendrofa
Equine Global can meet our needs by providing additional solutions that can be integrated into the SAP S/4HANA system.
Mariani
Dwidaya entrusts the implementation of SAP to Equine Global as one of the experienced SAP partners in implementing SAP. Equine Global provides a comprehensive solution to the problems faced by Dwidaya at that time. And in the implementation of SAP, Equine and Dwidaya together formulate the right business process for Dwidaya and other Dwidaya Group Subsidiaries.
Learn about services and support!
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