WHAT ARE YOU LOOKING FOR
IT governance is discipline, collective tools, processes and methodologies that enable an organization to align business strategy and goals with infrastructure, environment and IT services. Having good IT Governance will help an organization to achieve its goals and objectives.
The output of implementing It Governance are set of rules, regulations, and policies that define and ensure the effectiveness, control, and valuable operation of an IT department. It also provides methods to identify and evaluate the performance of IT and how it relates to business growth.
IT Service Management
IT Service Management (ITSM) is considered as entire activities involving policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control IT services offered to customers. Having ITSM will ensures organization’s IT infrastructure supports and enables the achievement of corporate strategies and objectives. It involves activities performed by an organization to implement and manage IT services to meet customers’ requirements.
Post Implementation Review
Post Implementation Review (PIR) is the last step in a project life-cycle assuring all objectives were met successfully. Thru PIR, company will be able to get the lesson learnt and recommendation for future improvement.
Purposes of doing the Post Implementation Review is to determine how successful the project, in particular, the extent to which it met its objectives, it delivered planned level of benefits, and addressed the specific requirements as originally defined. It also examine the efficacy of all elements of the working business solution to see if further improvements can be made to optimize the benefit delivered.
Quality Assurance (QA) is ways of ensuring the quality of a project or service. It comprises administrative and procedural activities implemented in a quality system so that requirements and goals for a project, service or activity will be fulfilled. It is the systematic measurement, comparison with a standard, monitoring of processes and an associated feedback loop that confers error prevention.
Why QA matters:
- QA able to find functional issue and discrepancy which never found before and decrease cost of bug fixing.
- In QA process, our consultant will assist in developing realistic and detail test plan; and align it in the execution process; make sure efficiency and quality delivery achieved.
- As an additional value in the process of development life cycle.
- Increase stakeholder trust since QA project can minimize the risk which impact company reputation.
Business Process Documentation
Thru Business Process Documentation will bring total visibility into organization’s business processes. It helps automate, monitor and optimize; continuously improve business processes to increase efficiency and reduce costs.
With Business Process Documentation and optimization, will provide sufficient guide that all employees, managers, customer service employees, even outsiders can reference to see how a process within the business should be performed, in an effective and efficient way. Besides, it serves as the baseline for training documents to prepare new workers for that process.
It is essentially a baseline for the next steps in the process development and improvement. Having business process documentation creates standardized business process in entire organization.